ISO 9001 - Expert Advice Community

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  • Quality policy in ISO 9001 and ISO 17025

    Is quality policy required to be maintained separately for ISO 17025:2017, when organization do have it under ISO 9001:2015.
  • Auditoría interna y control/evaluación de proveedores

    Gusto en saludarte, quisiera saber de que manera se puede realizar una auditoria de Calidad a una empresa que no cuenta con todos los departamentos, es decir, que sub-contrata varias áreas por ejemplo RRHH, Administración y Finanzas, Gestión de Calidad.
  • Interested parties - Decision

    "Actually, I'm establishing a quality manual. I just wanted to know that, should we include certification bodies as an interested party, and if yes, then what will be their requirements and what will be the mechanism for their review and monitoring?”
  • Certificates of products bought

    "Is it mandatory to pursue the certificate of the product bought from an external provider?”
  • Environmental conditions and operations

    "Regarding temperature monitoring in the warehouse, does that fall under clause 8.5.1 or 7.1.4?"
  • Traceability of calibration

    My doubt is on calibration certificate . When we send an equipment for calibration, we need to obtain calibration certificate for the equipment to be calibrated. But does the standard mandate to get calibration certificate of the master equipment used to calibrate our equipment.
  • Preparing for a surveillance audit

    "I am newly appointed in sugar industry as compliance officer. We are ISO 9001 2015 certified with certification body. Now I am preparing for surveillance up-grade audit may kindly advise for preparation of up-grade and their requirements. Advise for documents required in the audit.”
  • What are quality management procedures?

    "What are quality management procedures?”
  • Use of certification logo

    "Would like to clarify and confirm the 3-yr validity of the ISO 9001 Certificate issued by a Certifying body/registrar. Example, if a certificate was originally issued on July 2016 and was re-certified on July 2017 which expired on July 2018, can we still use it or at least the logo for communication and marketing purposes?”
  • Authority to approve documents

    “I need clarification for the ISO 9001:2015 Procedure. Top Management Signature required for all Standard Operation Procedure (SOP) ? My current practice of company is : Top Management needed upon the document request example like HR Procedure. Please advise me on this.”